We operate independent overseas warehouses in California and New Jersey. Orders are routed to the closer warehouse based on your shipping address and real-time inventory availability.
How will my order (scooter) be processed?
Orders will be processed within 2 hours on working days. Packages will be handed over to logistics carriers within 1–3 business days. The tracking number will be provided to you by email after the shipment has been dispatched and recorded.
Shipping countries, timeliness, and shipping prices
Total Delivery Time = Handling Time + Transit Time
| Countries and Regions | Shipping Method | Handling Time | Transit Time | Total Delivery Time | For Orders | Shipping Cost |
|---|---|---|---|---|---|---|
| United States | International Shipping | 1–2 workdays | 6–7 workdays | 7–10 workdays | $0.00 – $500 USD | $10.00 USD |
| United States | Fast Shipping | 1–2 workdays | 2–3 workdays | 3–5 workdays | $500.00 USD and up | Free |
Tax and duty covered.
How can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order can only be modified or refunded before the item is shipped. Feel free to reach out to us at service@kugooscooterusa.com for additional help.
Why is my shipment delayed?
Most delays are caused by holidays, natural disasters, or carrier issues. If you need any further assistance, please contact our customer service team.
My order never arrived. What should I do?
If you haven't received your package within the standard delivery timeframe, please follow the steps below:
- Check the status of your order using the tracking number.
- Contact our customer service immediately for assistance.
Missing or damaged items?
Please contact us without hesitation. We would greatly appreciate it if you could notify us of any missing items or errors within 3 business days of receiving your order, so that we can effectively resolve the issue for you.
Notice: If you wish to make a bulk or group purchase, please contact us for proper shipping costs and special offers.
Kugoo Scooter USA — Reliable delivery & dedicated support