Frequently Asked Questions

Find answers to all your queries regarding Shipping & Orders, Specs & Functions, and Riding & Maintenance to ensure a smooth and informed experience with your KUGOO electric scooter.
Shipping & Orders
All the orders will get dispatched directly from our LA warehouse within 2 working days. It would usually take 3-5 workdays to get the package delivered.
If you want to change or cancel your order, please contact us as soon as possible. Our relevant staff will get in touch with you immediately. Your order could be modified or refunded only before we ship out the item. Feel free to reach out to us at market@kugooscooterusa.com for additional help.
KUGOO provides fast shipping to the Contiguous United States for all scooters(Islands like Alaska, Hawaii, and Guam are not available for delivery service). All taxes/duties will be covered.
Most cases of delays will be caused by holidays, natural disasters, or carrier delays. If you need any additional help, please contact our customer service.
If you haven't received your package within the standard delivery times, please follow the steps below.
  • Check the status of your order with the tracking number first
  • Contact our customer service immediately for assistance.
  • Please contact us without any hesitation. It would be appreciated if you notify us of any missing item or mistake within 3 business days of receiving the order so that we would effectively make it right for you.
    Unfortunately, the answer is probably no. For now, all products are shipped directly from our warehouse to customers.
    Specs & Functions
    We recommend inflating its tires to 31.9-34.8 psi (220-240 kPa).
    The actual range depends on a variety of factors such as battery status, tire pressure, load, temperature, wind speed, road conditions, and riding habits.
    220lbs or below would be the best-case scenario for riding. A heavy-loaded scooter will lessen your range and average speed. You could take it into consideration.
    Hi, generally, the charge and discharge cycle of a lithium-ion battery will officially end when it can reach 500 times. In terms of the most common use of electric scooters, we may charge once every 3 days on average, about 120 to 125 times a year, based on this frequency, if you have good maintenance, the battery of the electric scooter The life span is really long!
    If the G3 model can only reach a top speed of 15-18 mph, you can hold the brake and double-click the power switch button to release the speed limit.
    Riding & Maintenance
    KUGOOScooter does use some waterproof materials to prevent daily splash, but we do not recommend riding on a rainy day for any safety risk. A greater priority to KUGOO is the safe use of our scooters. After all, it's an electric scooter.
    KUGOOKIRIN provides a reliable warranty that is processed in the most hassle-free way possible.
    Safety First, you should wear a helmet while start riding it and beware of the local weather, then watch for the hazards on the road, and never forget to lock up your scooter after a ride.
    Everything you hate about commuting is solved. Say goodbye to traffic, delays, and uncertainty. With a lightweight electric vehicle, you can hop in the bike lane and on local streets and get wherever you need to go faster than ever before.
    Hi, we don't recommend you ride it in the snow, it's dangerous, and the battery will run out faster than normal under 0 ℃.
    No, however, we do not recommend charging the scooter for longer than a maximum of 24 hours.
    Yes. The more battery power is consumed, the lower the voltage, and the corresponding maximum speed will be slower.